Legal

Shipping & Returns

Last updated: 13 August 2026

1. Where we deliver

We deliver throughout Romania and to the European Union. Orders are dispatched from Romania within 1–2 working days of payment being confirmed; you receive an email with a tracking number the moment your parcel leaves us.

• Romania — 19,99 lei, typically 1–3 working days.
• European Union — 89,99 lei, typically 3–7 working days.
• Free delivery on all orders of 250 lei or more.

Delivery charges are shown in your basket before you pay and again on the payment page. Times are indicative and exclude weekends, public holidays and delays caused by the carrier or by customs.

2. Your right of withdrawal (14 days)

If you are a consumer in the EU, you may withdraw from your purchase within 14 calendar days of the day on which you (or a third party you nominate, other than the carrier) take physical possession of the goods — without giving any reason. This right is granted by OUG 34/2014 and Directive 2011/83/EU.

To exercise it, tell us clearly before the 14 days are up. You may write to contact@laesthete.ro, use the model withdrawal form below, or make any other unambiguous statement. Sending the goods back on its own, without notifying us, is not sufficient.

Exception for unsealed cosmetics

Under art. 16(e) of OUG 34/2014, the right of withdrawal does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene, if they have been unsealed after delivery. Our serum and cream are supplied sealed. If you break that seal, we can no longer accept the item back. An unopened product with its seal intact can always be returned within the 14 days.

3. How to return something

1. Tell us within the 14-day window at contact@laesthete.ro, quoting your order number (it looks like LAE-10001).
2. We reply with the return address and confirm what to include.
3. Send the goods back within 14 days of telling us, unopened and with the seal intact, in their original packaging where possible.
4. We refund within 14 days of receiving the goods back — or of receiving proof you have sent them, whichever comes first — using the same payment method you paid with. There is no charge for this.

Who pays return postage. You bear the direct cost of returning the goods when you withdraw simply because you changed your mind. If the item is faulty, damaged, or not what you ordered, we pay — see below.

We may reduce your refund to reflect any loss in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

4. Damaged, faulty or incorrect items

If your order arrives damaged, faulty or simply wrong, contact us at contact@laesthete.ro within 14 days of delivery, ideally with a photograph. We will replace the item or refund you in full, and we cover the return postage.

This is in addition to your statutory rights: under Legea 449/2003, goods must conform to the contract, and you have a legal guarantee of conformity of 2 years from delivery. Nothing in this policy limits those rights.

5. Orders we cannot fulfil

Very occasionally an item sells out between your order and dispatch. If that happens we tell you immediately and refund the affected item in full, without waiting for you to ask.

6. Model withdrawal form

You are not obliged to use this form, but you may. Complete it and send it to contact@laesthete.ro.

7. Dispute resolution

If something goes wrong, please write to us first — most things are settled in a single email. If we cannot resolve it together, consumers may use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr, or contact the Romanian National Authority for Consumer Protection (ANPC), including its alternative dispute resolution procedure (SAL).

8. Who we are

AESTHETE CONCEPT SRL
CUI 49489997 · Trade Register J2024000638234 · EUID ROONRC.J2024000638234

Telephone +40 740 087 777 · Email contact@laesthete.ro